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Support

0121 508 9988

Our customer support line and website to ensure you have all the information to make the right purchase. If you feel you need advice before purchasing, please don't hesitate to contact us.

For all non-faulty goods, customers must advise us of the intent to return the product(s) within 7 working days, starting from day after you receive your goods. We must receive written confirmation of your intention to return your order and provide confirmation before goods can be returned. 

We ask all goods are returned safely in their original packaging and in the same condition as per originally delivered. Shower Nation reserves the right to refuse returns where packaging is damaged or defaced, which therefore renders product unsuitable for resale.

If you require us to collect your goods, then there will be a reverse collection charge of £35 for Mainland UK addresses. 

If your return is from a Scotland address the collection charge will vary depending on location. You can also arrange to send back or return the goods yourself, however it is the customers responsibility to ensure the goods arrive back in good resalable condition.

Once the goods have arrived back with us and have been inspected to our satisfaction, a full credit will be issued less any applicable collection fee.

In the unlikely event that you are not satisfied with the purchase or a particular product in your order because it has a fault you have the right to cancel your order or have the issue rectified by us provided we are notified within 30 days of the date you purchased the item(s).

In the instance that a return is warranted due to faulty or incorrect product orders, the cost of the return will be met by Shower Nation and the supply of a replacement product to the correct specification will be arranged as soon as possible.



 

Please note: this does not affect your obligation to check goods for damage upon delivery. All goods that are signed for are deemed to have been in good condition and undamaged upon delivery unless otherwise stated on the note or we are informed within 48 hours of your delivery. Your signature will be retained as proof that the goods were undamaged upon arrival. This does not affect your statutory rights.

Once an item has been fitted it is covered under the manufacturers warranty and any issues will be handled by them directly. We can provide applicable contact and procedure information on request.

For more information on how to arrange a return please contact us via our customer support number on 0121 508 9988, email This email address is being protected from spambots. You need JavaScript enabled to view it. or you can complete our returns request form below.

 

Fields marked *  are required.

  1. Name* Please type your full name.
  2. Email* Invalid email address.
  3. Phone* Invalid contact number.
  4. Order Number* Enter your order number.
  5. Reason for your return* Please tell us your reason for returning the item.