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Support

0121 508 9988

About Us

Shower Nation is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact Details
Shower Nation
44 Masters Lane
Halesowen
West Midlands
B62 9HL

Telephone: 0121 508 9988
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any item(s) that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Credit Card payments and Bank Transfers on a special request.

Please note all pictures are for representation purposes only.

We accept Visa and MasterCard as well as other major Credit Cards and Debit Cards. Due to new fraud prevention legislation we have to charge cards immediately. Our definition of ready to ship may be having given a supplier or manufacturer instructions to deliver direct. You are given the chance to enter your Credit Card and Debit Card details into our secure payment gateway with SagePay. Your details are not displayed to either us or SagePay, only to the banks for the purpose of completing the transaction.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice and take a payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We strongly advise you do not arrange to have a product installed until it has arrived and has been checked. We will not be liable for any costs incurred in this way.

 

Delivery

We will normally send your order to you in 5-7 working days. You will be informed of any delays. You accept a signature from our delivering courier is sufficient proof of delivery.

It is the responsibility of the customer to check the goods upon delivery before signing for them. Signing for them accepts they were received in good condition and undamaged. If there is any sign of damage please sign as "damaged" and report to us within 48 hours - claims for damage will not otherwise be accepted by our delivery courier. You must inform us of any discrepancies whatsoever within 48 hours of delivery. Reasonable assistance must be provided to the delivery driver to help unload. Delivery is made to curbside/ground floor only. No responsibility can be accepted for any claims once the item is fitted. All responsibility of the goods lies with the buyer once the item has been received. We do not cover for consequential loss, labour or courier/transport costs. If you have ordered a pallet item and there are access restrictions around your address please inform us immediately as we may need to make special arrangements. If we are not contacted, and the delivery cannot be made due to poor access, you will be liable for a redelivery charge to bring the delivery courier out again on a smaller vehicle. These are terms of sale.

 

Payment

All of our products are offered to you on a payment with order basis. We will only accept your order if it is accompanied by payment in full. Payment can be made by most Credit Cards, Debit Cards or by Bank Transfer.

 

Back Orders

If your item(s) is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait and a full refund for the item(s) cancelled.

 

VAT

The prices we quote include VAT at the applicable rate.

 

Credit Card Security

When the order is placed at our website, Credit Card and Debit Card numbers are taken by SagePay via an secure encrypted connection, they are never visible to ourselves or them, only to the banks for the purpose of making the transaction.

 

Satisfaction Guarantee

If for any reason you are not 100% satisfied with any product we provide just send it back, any time within 14 days of the delivery date and we will be happy to refund you the cost of the product in full.

This is in addition to the excellent manufacturers guarantee, and of course it does not affect your statutory rights in any way.

To qualify for this guarantee goods must be returned in accordance with our returns terms, must be unused and in re-saleable condition.

 

Privacy Policy

We at Shower Nation are totally committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the SafeBuy Code of Practice.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order. 

The information we hold may include:
Your name
Address
Phone number
Email address
Credit/Debit Card details
Other information necessary for processing your order

This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.

We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies at no charge as soon as you make the request.

We use cookies to track your behaviour on our site to assist us in tailoring your visit. You can disable cookies in your browser but some of our website functions may then be unavailable to you.

Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so or in order to make your delivery (e.g. information required by delivery courier). Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

 

Returns Policy

If you believe that the goods you have purchased are defective at any time please report this as soon as possible to the relevant manufacturers customer services. If the goods are within the manufacturers guarantee period they will arrange to replace or repair the goods as per the manufactures guarantee. It may be necessary to inspect the goods in your home prior to replacement. More information can be found on our Returns Policy page. Should manufacturers charge a restocking charge we will have to pass this on and deduct it from the credit.